Refund Policy
We offer 14-Day Hassle Free Returns. No Questions asked.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
We will try our best to refund the purchase cost of the product back to your cards with 14 days from the date of purchase. This process may be longer by 7 days for international refunds to countries we don't ship to other countries like the the middle east at the moment but this may change in the future.
The product(s), Material(s) or service(s) must be in their original packaging, not used, and not opened or service(s) accessed or used otherwise there will be no refund or exchange this do not affect your right as a customer however we can look at each case on its own merits.
Please email us at Optima1stsuccesspublishingltd@yahoo.com for any refunds.
We also provide 14 day refund time window from the date you receive your purchase as long as the product, service or materials is in its original packaging, not opened or services has not been accessed or used in any way otherwise there will be no refund or exchange however we can look at each case on its own merits.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers
To complete your return, we require your order number, full name and address.
Send us an email at Optima1stsuccesspublishingltd@yahoo.com And we will gladly assist you with the return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Optima1stsuccesspublishingltd@yahoo.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Optima1stsuccesspublishingltd@yahoo.com
and we will tell you further instructions on how to do this.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If 28 days have gone by since your purchase, Feel free to Contact us Optima1stsuccesspublishingltd@yahoo.com
We will try our best to give you a refund or exchange.
